Student housing co.
Rexburg, ID — 3 agents live
Active
Restaurant group
Rexburg, ID — 2 agents pending
Setup
Client
Student housing operator — Rexburg, ID
Operation
12 properties, 800+ beds — ~200 inquiries/week during enrollment season (availability, lease terms, parking, roommate matching, move-in dates)
Bottleneck
Leasing staff buried under repeated availability questions during the 6-week enrollment rush. After-hours and weekend inquiries sat unanswered. Move-in week created a second spike the team could not handle.
Solution
Agent answers availability and lease-term questions instantly, pre-qualifies leads by budget and move-in date, schedules tours, and escalates complex cases to leasing staff. During move-in week, the agent fields maintenance reports and routes them by urgency.
Status
Live • 4 months
✓
Result: Leasing staff response time dropped from 9 hours to 4 minutes. 94% of availability questions answered by the agent without human touch. Zero missed leads during the last enrollment cycle.
The agent handles the top-of-funnel inquiry volume so leasing staff can focus on tours, lease signing, and complex cases. Move-in week maintenance routing caught 23 urgent reports that would have been buried in email under the old system.