Manufacturing co.
Pocatello, ID — 2 agents live
Active
Medical practice
Chubbuck, ID — 3 agents pending
Setup
Client
Mid-size manufacturer — Pocatello, ID
Operation
3-shift production — ~80 internal requests/week (shift swaps, supply checks, maintenance tickets, safety reports)
Bottleneck
Shift supervisors spend 12+ hrs/week answering the same scheduling and status questions. Night shift requests sit until morning. Maintenance tickets get lost in email.
Solution
Agent answers scheduling Qs instantly, logs maintenance tickets with priority tags, drafts end-of-shift reports, and escalates safety items to the supervisor immediately. Human approval on anything safety-related.
Status
Live • 6 months
✓
Result: Supervisor admin time down 62%. Zero missed maintenance tickets since deployment.
The agent fields routine questions across all three shifts. Supervisors review flagged items from their phones during handoff. The safety escalation rule caught two near-miss reports that would have waited until morning under the old system.