A normal chatbot answers. An agent watches, prepares, and acts.
A chatbot waits for a question. A useful agent has an assignment: watch missed calls, collect quote details, summarize reviews, organize receipts, draft follow-ups, or prepare a morning brief.
- Input: the place signal arrives — calls, forms, inboxes, calendars, reviews, docs.
- Context: the business rules, preferences, customer history, prices, policies, and examples.
- Judgment: a narrow decision: urgent or not, ready for owner or not, missing info or complete.
- Action: draft, summarize, route, create a task, send a safe message, or ask for approval.