Ag equipment service co.
Twin Falls, ID — 3 agents live
Active
HVAC + refrigeration
Jerome, ID — 1 agent pending
Setup
Client
Ag equipment service co. — Twin Falls, ID
Inbound
~45 calls/week — heavy seasonal (planting, harvest, winter prep)
Bottleneck
Service calls after 5 PM pile up. 62% of after-hours leads were lost to voicemail fatigue.
Solution
Agent texts back in <20s. Captures equipment type, problem, urgency, and location. Routes ready-to-act summary to service manager for morning dispatch.
Status
Live • 3 weeks
✓
Result: 81% of after-hours inquiries convert to scheduled service visits
Service manager reviews intake summaries each morning. Technician dispatch is faster. No more missed calls during planting season crunch.